Troubleshooting

Store

• Why is my Store Missing or Unavailable for Printing in the App?
• The Photo Center was Unmanned
• My Store is Closed

Your Information

• Why can't I choose which photos are displayed in the app?
• My Photo Print Account
• How do I unsubscribe from your promotional emails?
• Legal and Policy

In-store Pickup Report

• Why is my order taking so long to upload?
• Order Mix-up
• The Store Employee was not Friendly
• Order not Found in Store
• Order not Ready at Pickup
• Photos are Missing

Mail Shipping

• My Payment was Declined
• Order not shipped
• How to Track a Shipped Order
• Modify Shipping Address
• Shipment not received
• Photos are Missing

Unsatisfactory Prints

• Print Quality
• Poorly Cropped Prints
• Prints are the Wrong Size